We are proud to offer FREE standard shipping on all orders. We also offer expedited shipping options. Please visit our Shipping page for a full breakdown of options and delivery times.
Once your payment information is verified, it takes up to 1 business day to process and ship your order. This does not include weekends or holidays. Purchases made after 12pm PST will likely not be shipped out until the next business day.
Yes, we have customers all around the world and ship to over 100 countries. If you want to confirm that we ship to your country, please contact us at email@example.com.
For international orders, please note that the total provided at checkout does not include potential charges from customs (which are out of our control).
This depends on your country. International orders may be subject to import duties and taxes, which are levied by your local government once a shipment reaches your country. The funds are received exclusively by your local government.
We unfortunately cannot control and are not responsible for any duties/taxes applied to your package. The total provided at checkout does not include potential charges from customs. You will be responsible for paying any additional charges for customs clearance.
These duties and taxes vary from country to country. Please contact your local customs office for specific amounts and percentages. You can also reach us at firstname.lastname@example.org if you have additional questions.
You will receive a confirmation email with tracking details once your order has been fulfilled and is on its way. If it has been more than two business days since you placed your order and you still have not received a tracking number, please email us at email@example.com so we can look into it for you.
It can take up to 24 hours for new tracking numbers to activate from the time you receive a confirmation email that your order has shipped. If it has been more than 24 hours and your tracking number still isn't working, please email us at firstname.lastname@example.org so we can help.
Please contact us immediately at email@example.com if you need to change or cancel your order. We take pride in our ability to fulfill orders as quickly as possible, so it is important that you reach out to us right away. We will do our best to help but we unfortunately have no way of changing or canceling your order once it has been shipped.
Please check all folders in your inbox, including junk and spam folders. If you still can’t find your confirmation email, please reach out to us at firstname.lastname@example.org so we can help you.
Don’t worry! This just means your order has been accepted and processed. Once your order has been shipped, the status will change to “fulfilled” and you will receive an email with your tracking number.
Please check the tracking status of your package. Tracking details can be found in your order confirmation email.
If you still have not received your package within 2 weeks of fulfillment, please email us at email@example.com so we can assist you. We may need to file a lost package claim and issue you a refund.
Please note that we cannot be held responsible for packages that the shipping carrier has marked as "delivered" or packages that were delivered incorrectly due to a wrong or incomplete address.
Any brand new product can be returned for either a full refund or store credit within 60 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original tags and stickers still attached.
We offer free returns on all US orders, and we reimburse return shipping costs on all international orders up to $30 USD.
Please visit our Returns page to learn more about our return policy.
No, we currently do not offer exchanges. If you would like to return your current watch and get a new one, please reach out to us at firstname.lastname@example.org so we can help you right away.
Yes, all of our watches come with a limited warranty that covers manufacturer’s defects for 24 months after the original purchase date. If the watch parts or mechanics don’t work, and it is our fault, we will either fix or replace the watch for you free of charge.
Please note that this does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.
If you have any questions or would like to submit a claim or service request, please contact us at email@example.com. We require proof of purchase for all warranty claims and service requests, so please hold on to your order confirmation email.
We accept payments from Visa, MasterCard, PayPal and a wide range of other providers. If you have any issues during checkout, please contact us at firstname.lastname@example.org to let us know.
If you pay by credit or debit card, our store name will appear on your invoice and on your transaction history.
Your card may be declined if:
- You have insufficient funds
- Your billing information is entered incorrectly
- Your card has expired
If your card is declined, we recommend contacting your bank to find out why. If you have contacted them and are still having trouble with your payment going through, please reach out to us at email@example.com so we can look into it for you.
You will be charged in the currency shown on the product pages and at checkout. If you are not paying in your local currency, your payment will be converted by your card issuer. Please check with your bank to see if they charge a conversion fee.
Our watches are powered by a Swiss Ronda Quartz Movement, one of the most well-known and highly-regarded movements in the industry.
All of our watches have a water resistance of 5ATM. They can withstand brief submersion under water (e.g. hand washing or showering) but should not be worn when swimming or bathing. The crown should be pushed in completely to stop water from entering and damaging the movement.
Please try to avoid all contact with water, as water damage is not covered under our 24-month manufacturer warranty. Keeping the straps dry will also ensure their longevity.
Our watches feature a scratch-resistant and shatter-proof sapphire crystal.
We use 316L surgical-grade stainless steel.
Our watches feature PVD coated surgical-grade stainless steel. The rose gold coating is wear, scratch and corrosion resistant.
Pull the crown out until it clicks. Rotate it until you reach the correct time. Push the crown back in until it clicks.
Our watch batteries can be found at any electronic store and at most watch repair or jewelry stores. We recommend visiting a watch repair or jewelry store for assistance replacing your battery, as the process requires some special tools.
Our straps are made of 100% full-grain vegetable-tanned Italian leather.
We suggest you keep your watch straps as dry as possible at all times to ensure their longevity. Also try to avoid direct exposure to sunlight for extended periods of time.
If you use a mild leather cleaner, please follow the instructions carefully to avoid damaging your straps.
Please note that wear and tear of the straps is not covered by our 24-month manufacturer warranty.
To remove, press the spring bar lever in and gently lift up the strap to remove it from the watch case.
To attach, align the left side of the springbar in the notch in the watch case. Press in the spring bar lever to align the right side of the springbar and adjust the position until the right side of the strap locks into place.
All of our watches are designed in our Los Angeles headquarters and then assembled by our environmentally-sustainable and ethical manufacturing partner in China. The movement that powers our watches is Swiss, and the full-grain leather straps we use are from Italy.
Kin, meaning “a group of people of common ancestry,” perfectly captures our commitment to building a community around the exchange of stories and the celebration of African culture. We’re excited to have you join our community.
Our logo is an adaptation of the nkonsonkonson Adinkra symbol from Ghana, which is a representation of unity and human relations. It also serves as a reminder to contribute to the community and that there is strength in unity.
If the product is going to be restocked, you will have the option on the product page to sign up to receive an email when it becomes available again. Please also feel free to reach out to us at firstname.lastname@example.org with any questions.
No, our products are available exclusively online for now.