Frequently Asked Questions

This depends on your country. International orders may be subject to import duties and taxes, which are levied by your local government once a shipment reaches your country. The funds are received exclusively by your local government.

We unfortunately cannot control and are not responsible for any duties/taxes applied to your package. The total provided at checkout does not include potential charges from customs. You will be responsible for paying any additional charges for customs clearance.

These duties and taxes vary from country to country. Please contact your local customs office for specific amounts and percentages. You can also reach us at support@kinwatches.com if you have additional questions.

Please contact us immediately at support@kinwatches.com if you need to change or cancel your order. We take pride in our ability to fulfill orders as quickly as possible, so it is important that you reach out to us right away. We will do our best to help but we unfortunately have no way of changing or canceling your order once it has been shipped.

Please check the tracking status of your package. Tracking details can be found in your order confirmation email.

If you still have not received your package within 2 weeks of fulfillment, please email us at support@kinwatches.com so we can assist you. We may need to file a lost package claim and issue you a refund.

Please note that we cannot be held responsible for packages that the shipping carrier has marked as "delivered" or packages that were delivered incorrectly due to a wrong or incomplete address.

Any brand new product can be returned for either a full refund or store credit within 60 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original tags and stickers still attached.

We offer free returns on all US orders, and we reimburse return shipping costs on all international orders up to $30 USD.

Please visit our Returns page to learn more about our return policy.

Yes, all of our watches come with a limited warranty that covers manufacturer’s defects for 24 months after the original purchase date. If the watch parts or mechanics don’t work, and it is our fault, we will either fix or replace the watch for you free of charge.

Please note that this does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.

If you have any questions or would like to submit a claim or service request, please contact us at support@kinwatches.com. We require proof of purchase for all warranty claims and service requests, so please hold on to your order confirmation email.

Your card may be declined if:

- You have insufficient funds

- Your billing information is entered incorrectly

- Your card has expired

If your card is declined, we recommend contacting your bank to find out why. If you have contacted them and are still having trouble with your payment going through, please reach out to us at support@kinwatches.com so we can look into it for you.

All of our watches have a water resistance of 5ATM. They can withstand brief submersion under water (e.g. hand washing or showering) but should not be worn when swimming or bathing. The crown should be pushed in completely to stop water from entering and damaging the movement.

Please try to avoid all contact with water, as water damage is not covered under our 24-month manufacturer warranty. Keeping the straps dry will also ensure their longevity.

We suggest you keep your watch straps as dry as possible at all times to ensure their longevity. Also try to avoid direct exposure to sunlight for extended periods of time.

If you use a mild leather cleaner, please follow the instructions carefully to avoid damaging your straps.

Please note that wear and tear of the straps is not covered by our 24-month manufacturer warranty.

Shipping

Order Information

Returns

Warranty

Payments

Product Information

Brand

Other